SOFTGUARD REPRESENTS THE NEW GENERATIONOF INTEGRATED SYSTEMS FOR ALARM EVENTS MONITORING.
The Web Desktop platform was designed to provide power, simplicity and portability to your company’s operating heart. The apps are stored in the private cloud of your company so you can access to them from any web browser, including connectivity from tablets and Smartphones. Its reliability is based on a combination between the most solid and advanced operating platform in the market, Windows Server, and the Microsoft SQL Server database engine
Planning & Strategy
App responsible for the reception of serial port events (telephone and radio receptors). It recognizes all of the communication protocols in the market (Contact ID, 4+2, SIA, Ademco Fast/ Expanded, Radionics Modem II/lie and more). It supports telephonic, radio, cellphone, IP and many other receptors among the market
This module allows the display with assignable filters of all the events that enter the system being used as general screen of coordination between operators or secondary screens. Additionally, themodule announces all the configured events verbally.
E-mail notification of the entire SmartMail platform and all the tasks it performs: e-mail sending per event, events received via SMS and remote terminal, marketing campaigns sending via e-mail from the CRM Sales and Promotion module allowing response and rejection of e-mails. IM (Instant messaging) between the different users: operator, supervisor, administrator, dealers, corporate clients and authorities.
Allows you to enable the platform to white list external application links. With this feature and through an icon at the Desktop it is possible to access a links’ table within the platform, avoiding going outside to check a Webmail or any other whitelisted app
IP and GPRS monitoring (without receivers):
App responsible for the direct reception of events from internet, IP and GPRS communicators.
Sends SMS by alarm events received to customers and receives signals from SMS without the need of an alarm panel.
Guarantees validated access by offering credentials to the users, where their actions are segmented and parameterized. It also makes it possible to administrate tables and system configurations.
Allows the registration, modification and termination of accounts by the operator or member of the customer service staff: account, situation, self-monitoring, documents, users, contacts, zones, partitions, notes, logs, schedules, alarm panels, false alarm control and more.
It is a cartographic display module of all the accounts, whether they are in an alarm situation or not, the assigned response vehicles and/or patrols, as well as the technical services ongoing or assigned. It also complements the modules: SmartPanics, VigiControl, Corporate customer web access and TrackGuard. It includes intelligent route management for the assigned response vehicles/patrols by sending instructions via chat or e-mail between the operator and the staff in charge.charge.del móvil
System’s internal clock responsible for the time schedule routines control, automated test and activations/deactivations, etc.