My Alerts – Reporting system Complaints panel inside the campus through the SmartPanics App. This system allows the user to make complaints through the SmartPanics app and to read them, as well as follow them up and manage them, allowing classifications, traceability and statistics development.
Through the SmartPanics APP the institution can send notifications by push messages to the entire educational community in the face of any
particular situation such as important notifications, special activities, registrations, and even disease prevention campaigns. This service is
included within the SmartPanics APP.
SmartPanics has an “On my way” button that enables the user to be precautious and send an SOS alert with the possibility of canceling it in a certain period of time. It lets them know with a sound warning one minute before the times up in order to prevent the triggering of false alarms. If the countdown timer reaches zero, the alert will be displayed at the monitoring central station. This function is very useful for students to mark a route from their houses to the university or the other way round in case they want to warn the monitoring center in advance for greater security.
This powerful tool controls and audits the staff’s action inside the campus: position report validated viaGPS, MAN ALIVE alert, incidents report displayed during the round, sending images, audio and video clips. All this and much more received online at the monitoring central station 24/7, 365 days a year.
VigiControl is a multi-link application that ensures the alerts sending via TCP-IP, either by WI-FI or by data network connection (GPRS-LTE), as well as SMS sending when the data network is not available.